'Used Mobility Scooter Shop' is committed to protecting the privacy of our customers. In this privacy statement, when we use the terms “we,” “us,” or “our,” we are referring to 'Used Mobility Scooter Shop'.

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We take GDPR compliance seriously and have amended our Privacy Policy to reflect the changes in the law and continue to keep your data safe.

 

This privacy statement outlines what personal data we collect from you when using our website and how we process, keep and manage that data. It also describes our policy relating to the use of cookies.

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Please take time to read the following information carefully to help understand our practices in regards to the handling of your personal data and cookie usage.

By visiting and submitting information via this site you are accepting and consenting to the practices described in this statement.

 

Information that we collect

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POWr Forms & Analytics

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We may collect the following information via POWr Analytics when you use this website:

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• details of how you interact with our service, such as search queries and navigational paths.

• Internet protocol address.

• device event information - the date and time of your request, system activity, settings, browser language, browser used and referral URL.

• cookies that may identify your browser or your Google Account.

• Data capture forms

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We have a number of contact forms on our site. These are short forms that allow us to contact you regarding our services or a mobility scooter that you have enquired about buying or selling.

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We will never contact you for any other reason unless you have manually opted-in to further communications from us through joining our mailing list.

 

We usually ask for the following personal information:

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• Name (so we know what to call you)

• Phone number (to call you back)

• Email address (to contact you if we can’t reach you by phone)

 

What we do with the information we collect:

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• Improve our website or services

• Record keeping

• Marketing

 

We will never sell or share your data with unaffiliated third-parties and we will always try our best to be completely transparent with you on how we might use your data.

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Affiliated Third-Parties

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We work with a number of third-party software suppliers that provide us with facilities to store, process and manage data. These third-parties allow for us to complete marketing tasks like email marketing and automations, and also allow for us to better manage the information submitted to us through our contact forms.

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We are extremely sensitive with the data that we share with these third parties, which ensures that your data is secure and we will never share more than is necessary.

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We will keep the information that you provide for up to 24 months or until we no longer deem it necessary to keep. We may use the information to improve our products, services and marketing strategies.

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Affiliated Parties:

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• Film & Visual - Website, data & marketing management.

  • Access to analyse all data submitted​ for the purposes of improving this website and marketing strategies. Film & Visual will never contact you directly or use your data for any means outside of marketing under the instruction and on the behalf of Used Mobility Scooter Shop.

• Mailchimp - Mailing list.

  • Storage of names and emails of individual that have opted-in to our mailing list​. Mailchimp store this information in secure data centres in the United States. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. See their privacy policy here.

• POWr Forms & Analytics - Data collection & analysis.

  • POWr is a third-party 'Wix'​ plug-in that allows us to collect and act on the data you submit to us through your browsing and our contact forms.

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Marketing

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We use your personal data (such as email addresses) to market and promote our services. In every single email we send, we include an unsubscribe link so you can opt-out of our email marketing at any time.

 

Cookies

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What is a cookie?

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A cookie is a small text file that helps us to tailor information and marketing to suit you (based on your browsing history). For detailed information on cookies, and how to manage them, take a look at www.allaboutcookies.org.

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Access and accuracy 

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We are committed to ensuring data we hold is accurate. If you’d like to amend or request to view the data that we hold on you, please email us at edward.denyer@btopenworld.com

 

Disclosure of your information

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We will not share the personal data unless and to the extent that:

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• We are under a duty to disclose or share that information in order to comply with any legal obligation; or

• such disclosure is necessary to protect the rights, property or safety of our organisation, our customers, or others.

 

Why do we use cookies?

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Like most sites, we use cookies for several reasons, the main reasons being:

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• Analytics & Tracking - we use cookies to understand how our website is used in order to improve the user experience. User data is anonymous 

• Remarketing - we may at some point use these cookies to show relevant adverts to users who have previously visited our site, as they browse other websites. We also may use these cookies to generate profile information in order to allow us to market to people with similar profiles. Remarketing services we may use in future include Google and Facebook.

• You can choose to opt-out of receiving our cookies at any time. Please note, that your experience may not be as smooth as some of our functionality depends on them.

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Changes to our privacy statement

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We may change this privacy statement at any time, and such changes may take immediate effect. Any changes we may make to this privacy statement in the future will be posted on this page. 

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Contact 

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If you have any questions, complaints, comments or requests should be addressed to our appointed data officer - Ted Denyer at:

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• Email – edward.denyer@btopenworld.com

• Phone number - 07854 089 081

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