Privacy Policy

Privacy Policy: Updated March 2023

‘Used Mobility Scooter Shop’ is committed to protecting the privacy of our customers. In this privacy statement, when we use the terms “we,” “us,” or “our,” we are referring to ‘Used Mobility Scooter Shop’.

We take GDPR compliance seriously and have amended our Privacy Policy to reflect the changes in the law and continue to keep your data safe.

This privacy statement outlines what personal data we collect from you when using our website and how we process, keep and manage that data. It also describes our policy relating to the use of cookies.

Please take time to read the following information carefully to help understand our practices in regards to the handling of your personal data and cookie usage.

By visiting and submitting information via this site you are accepting and consenting to the practices described in this statement.


Information that we collect


Forms & Analytics

We may collect the following information via when you use this website:

  • details of how you interact with our service, such as search queries and navigational paths.

  • Internet protocol address.

  • device event information – the date and time of your request, system activity, settings, browser language, browser used and referral URL.

  • cookies that may identify your browser or your Google Account.

  • Data capture forms.

We have a number of contact forms on our site. These are short forms that allow us to contact you regarding our services or a mobility scooter that you have enquired about buying or selling.

We will never contact you for any other reason unless you have manually opted-in to further communications from us through joining our mailing list.

We usually ask for the following personal information:

  • Name (so we know what to call you)

  • Phone number (to call you back)

  • Email address (to contact you if we can’t reach you by phone)

What we do with the information we collect:

  • Improve our website or services

  • Record keeping

  • Marketing

We will never sell or share your data with unaffiliated third-parties and we will always try our best to be completely transparent with you on how we might use your data.

Affiliated Third Parties

We work with a number of third-party software suppliers that provide us with facilities to store, process and manage data. These third-parties allow for us to complete marketing tasks like email marketing and automations, and also allow for us to better manage the information submitted to us through our contact forms.

We are extremely sensitive with the data that we share with these third parties, which ensures that your data is secure and we will never share more than is necessary.

We will keep the information that you provide for up to 24 months or until we no longer deem it necessary to keep. We may use the information to improve our products, services and marketing strategies.

Affiliated Parties:

Google – Advertising, Adwords, Adsense 

Collect personal data for the purposed of targeted advertising, marketing, & re-marketing.Please find their full privacy policy here – 

Salesforce – Storage and processing data 

Dovetrail Mobility Ltd. processes customer information through Salesforce for sales-related activities. The collected data includes contact details, company information, and transactional data. This information is used for sales, marketing, and customer support purposes. We prioritize data security and restrict access to authorized personnel. Customer data may be shared with third-party service providers solely for sales facilitation.  The Salesforce privacy statement can be found here: 

Microsoft – Storage and processing data 

Dovetrail Mobility Ltd. utilises Microsoft 365 for communication and collaborative activities. Customer information processed includes contact details and related data used for internal collaboration and communication purposes. Microsoft 365 follows industry-leading security standards, with access restricted to authorized personnel. Customer data may be shared with Microsoft for the purpose of facilitating collaborative activities. View the Microsoft Privacy statement here: 

Plus 8 Digital – Website, data & marketing management. 

Dovetrail Mobility Ltd. collaborates with a Plus 8 Digital for managing, developing, and improving the website. Customer information processed includes website interactions and related data. This information is used for website maintenance, development, and enhancement purposes. Plus 8 Digital follows industry-leading security standards, and access is restricted to authorized personnel. Customer data may be shared with the web development company for the sole purpose of managing, developing, and improving the website.  

Mailchimp – Mailing list. 

Dovetrail Mobility Ltd. utilises Mailchimp for email marketing activities. The information processed includes contact details and other relevant data. This information is employed for communication, marketing, and analytics purposes. Mailchimp adheres to industry-leading security standards, and access is restricted to authorized personnel. Customer data may be shared with Mailchimp for email marketing services exclusively. See the MailChimp privacy policy here: 

Add People 

Dovetrail Mobility Ltd. partners with Add People for the ongoing management of Google Ads and Analytics platforms. Customer information processed includes data relevant to advertising and website analytics. This information is used for optimizing advertising campaigns and analysing website performance. Add People adheres to industry-leading security standards, with access restricted to authorized personnel. Customer data may be shared with Add People for the sole purpose of managing Google Ads and Analytics. By engaging with our online platforms, customers implicitly consent to data processing.  See their full privacy policy statement here:  Privacy Policy



We use your personal data (such as email addresses) to market and promote our services. In every single email we send, we include an unsubscribe link so you can opt-out of our email marketing at any time.



What is a cookie?

A cookie is a small text file that helps us to tailor information and marketing to suit you (based on your browsing history). For detailed information on cookies, and how to manage them, take a look at

Access and Accuracy

We are committed to ensuring data we hold is accurate. If you’d like to amend or request to view the data that we hold on you, please email us at

Disclosure of your information

We will not share the personal data unless and to the extent that:

  • We are under a duty to disclose or share that information in order to comply with any legal obligation; or

  • such disclosure is necessary to protect the rights, property or safety of our organisation, our customers, or others.


Changes to our privacy statement

We may change this privacy statement at any time, and such changes may take immediate effect. Any changes we may make to this privacy statement in the future will be posted on this page. 


If you have any questions, complaints, comments or requests should be addressed to our appointed data officer – Ted Denyer at: